FAQ

General Information

Q: What is GB MOORE LTD?
A: GB MOORE LTD is a company specializing in personal goods, corporate gifts, and innovative electronics. We are committed to providing high-quality products and exceptional customer service.

Q: How can I contact customer support?
A: You can contact our customer support team by emailing us at admin@gbmoore.uk. In your email, please include:

Your name
A detailed description of your query or issue
Your order number (if applicable)

If you would like us to call you back, kindly include your phone number in the email, and we will get in touch with you as soon as possible.

Products and Services

Q: Do you offer custom corporate gifts?
A: Yes, we specialize in personalized gifts for businesses and individuals. Contact us with your requirements, and we’ll assist you in creating the perfect custom items.

Shipping and Delivery

Q: Do you offer free shipping?
A: Yes, we provide free standard shipping on orders over £99 within the UK.

Returns and Refunds

Q: What is your return policy?
A: You can return unused items within 30 days of purchase for a full refund. Items must be in their original packaging. Please review our Returns Policy for more details.

Q: How do I initiate a return?
A: To start a return, contact our customer support team with your order number and reason for return. We’ll guide you through the process.

Payments and Billing

Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and bank transfers. All transactions are secure and encrypted.

Q: Can I get a receipt for my order?
A: Yes, a receipt will be emailed to you after your purchase. You can also download it from your account dashboard.

Account and Security

Q: Do I need to create an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your preferences.

Q: How do you protect my personal information?
A: We use industry-standard encryption to ensure your data is secure. Please read our Privacy Policy for more information.

：Do you ship internationally?

A: Yes, we ship internationally within the EU and the UK. For more details about shipping rates and delivery times, please visit our Shipping Policy.